Free delivery for all orders over $35 – Get 10% off all products with code "WELCOME10"
Frequently Asked Questions
We aim to ship your order within 2–3 business days. During peak times or promotions, processing might take slightly longer. You’ll receive a shipping confirmation email once your order is on the way.
Delivery times vary based on your location and shipping method selected at checkout. Domestic orders typically arrive within 3–7 business days after shipping.
We specialize in stylish and practical pet accessories like portable water bottles, poop bag holders, feeding containers, and more. Perfect for pet parents on the go!
Yes! You can leave delivery instructions during checkout. We’ll do our best to pass them on to the shipping carrier.
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for your convenience.
Yes! If you’re not satisfied with your purchase, you can return or exchange unused items within 14 days. Please see our Returns Policy for full details.
Absolutely! All our products are made from pet-safe, BPA-free, and eco-friendly materials. Your pet’s safety is our top priority.
We love working with content creators and pet influencers! Please email us at [ info@ecepetusa.com] or fill out our partnership form.
Yes, once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.
Yes, we offer gift wrapping and personalized notes at checkout. Perfect for birthdays, adoption anniversaries, or surprise gifts for pet lovers!
Most of our items are easy to clean with warm water and mild soap. Some products are also dishwasher safe — check the product label or description for details.
Yes! We design our products to be functional for all breeds and sizes — from tiny Chihuahuas to large German Shepherds. Please check the product descriptions for specific size guides.